Informativa sui rimborsi
At Casalola Lights, your satisfaction is our priority. If anything goes wrong with your order, we’ll replace it at no cost or issue a full refund — shipping included. No hassle, no stress.
What’s Covered
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Faulty, damaged, incorrect, or lost items
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Lost in transit: Automatic refund if not delivered within 90 days
Resolution: Free return with replacement or a full refund (including shipping and handling).
How to Start a Return
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Contact us at contact@casalolalights.co.uk within 30 days of delivery.
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Keep items in original packaging with all tags and accessories.
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Include the Return Authorization (RMA) number provided by our team.
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Use a trackable shipping service for the return.
Refunds are processed within 10 business days of receiving your return.
Refund Processing
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You’ll receive a confirmation once your return is inspected.
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Approved refunds are issued to your original payment method within 10 business days.
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Bank or card issuers may add a short delay.
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If more than 15 business days pass after approval, please contact us.
EU 14-Day Cooling-Off Period (EU Deliveries)
Customers in the EU may cancel or return orders within 14 days of delivery for any reason.
Items must be unused, with tags and original packaging, and proof of purchase is required.
Change-of-Mind Returns
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You have 30 days from delivery to initiate a return.
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Items over 100 cm may incur a 20% restocking fee.
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Original shipping and handling fees are non-refundable.
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Return shipping is the customer’s responsibility to our European or Asian warehouse.
(Note: No U.S. warehouse is available at this time.)
Conditions & Exclusions
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Items must be unused, in original condition, and include all packaging.
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Returns without prior authorization or not meeting these criteria may be declined.
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Sale items and customized pieces are final and cannot be returned or exchanged.
AS SEEN IN
