MODERNA PODNA LED LUKOVANA LUKOVANA SVJETILJKA OD RATANA

Casalola lights are designed to be universally compatible and adaptable to various regions. Each lamp is equipped to match the local plug types and voltage requirements, ensuring a seamless and safe user experience. The adaptation will be made BASED ON THE DELIVERY ADDRESS LOCATION.

Learn more about color temperatures, dimmable option and more >>>

Every Casalola lamp is tested by our engineering team before it ships. We check electrical safety, structural integrity, and finish quality. Nothing leaves our facility without sign-off.

What materials are used?
Materials are listed in the product specifications above. We use genuine natural materials — alabaster, marble, travertine, solid copper, brass, hand-blown glass, linen, rattan, and ceramic depending on the model.

How do I install the lamp?
Every lamp ships with an installation manual. For heavier fixtures (chandeliers and large pendants), we recommend professional installation by a licensed electrician. Need help finding one? We've partnered with TaskRabbit to connect you with local installers.

What bulbs are compatible?
Bulb type and socket (E27, E14, E12, G9, etc.) are listed in the product specifications above. Most models are LED-compatible. If you need a specific colour temperature or dimmable configuration, leave a note in your cart or contact us before ordering.

Is this lamp dimmable?
The standard model ships non-dimmable. To request a dimmable version, add a note in your cart with the code #dim or contact us at contact@casalolalights.com before placing your order.

Can this be customized?
Yes. We offer custom rod lengths, cable drops, finishes, and sizing at no extra cost on most models. For special requests, email contact@casalolalights.com with the product name and your requirements. Our team will respond with a quote and timeline.

How do I clean and maintain it?
Wipe with a soft, dry microfiber cloth. For stone surfaces (alabaster, marble, travertine), never use chemical cleaners, abrasive materials, or wet cloths. For metal finishes (copper, brass), a dry cloth preserves the patina. For fabric shades (linen, cotton), use a soft brush attachment on a low-power vacuum.

How is it packaged?
Every lamp ships in a reinforced wooden crate with high-density foam suspension. All shipments are fully insured. We designed this packaging specifically to protect fragile natural materials during international transit.

How long will delivery take?
Delivery times vary by product. Check the Logistics section on this page for your specific estimated processing and shipping time. Your order confirmation email will also include your delivery timeline.

Is this lamp compatible with my country's electrical system?
Yes. Every lamp is configured for your destination — voltage, plug type, and wattage are adjusted based on your shipping address. US (110–120V), EU (220–240V), UK, Australia, and all other regions are supported.

What certifications does this lamp have?
All Casalola lamps are certified to international safety standards. Certifications for each product are listed in the specifications above and may include UL Listed (North America), CE (Europe), CSA, CCC, PSE Mark, and RCM.

What is the warranty?
Every Casalola product comes with a 2-year warranty covering manufacturing defects. If your lamp develops a fault due to materials or workmanship within 24 months of delivery, we will repair or replace it at no cost. Contact contact@casalolalights.com with photos and your order number.

Do you offer after-sales support?
Yes. Email contact@casalolalights.com or use the live chat on our website. We respond to all inquiries within 24 hours.

Are the lamps smart-home compatible?
Models with replaceable bulbs can be fitted with smart bulbs (WiFi, Zigbee, etc.) for voice control and app integration. Check the specifications above for bulb type compatibility. For built-in LED models, contact us to discuss smart options before ordering.

If anything goes wrong with your order, we'll replace it or refund you.

Defective, Damaged, Incorrect, or Lost
We cover everything — return shipping, replacement, or full refund including shipping costs. No restocking fees, no questions. Email contact@casalolalights.com within 30 days of delivery with your order number and photos.

Lost Packages: Free replacement or full refund. If not delivered within 90 days of shipping, we refund automatically.

Changed Your Mind
Returns accepted within 30 days of delivery. Items must be unused and in original packaging with all accessories. Return shipping is at buyer's cost. Items over 100 cm may incur a 20% restocking fee due to the size and handling involved.

How to Start a Return

1. Email contact@casalolalights.com within 30 days of delivery.
2. Keep items in original packaging with all accessories and tags.
3. We'll send you a Return Authorization (RMA) number — include it in the box.
4. Ship using a trackable service.
5. We process refunds within 10 business days of receiving the return.

Refund Details
Refunds go to your original payment method within 10 business days. Your bank may add a short processing delay. If 15+ business days pass after approval, contact us.

EU Customers
14-day cooling-off period applies per EU consumer law. Item must be unused, in original packaging, with proof of purchase.

Not Eligible for Return
Custom-made or modified pieces produced to your specific requirements. Items marked as final sale at time of purchase.