Every Casalola lamp is tested by our engineering team before it ships. We check electrical safety, structural integrity, and finish quality. Nothing leaves our facility without sign-off.
What materials are used?
Materials are listed in the product specifications above. We use genuine natural materials — alabaster, marble, travertine, solid copper, brass, hand-blown glass, linen, rattan, and ceramic depending on the model.
How do I install the lamp?
Every lamp ships with an installation manual. For heavier fixtures (chandeliers and large pendants), we recommend professional installation by a licensed electrician. Need help finding one? We've partnered with TaskRabbit to connect you with local installers.
What bulbs are compatible?
Bulb type and socket (E27, E14, E12, G9, etc.) are listed in the product specifications above. Most models are LED-compatible. If you need a specific colour temperature or dimmable configuration, leave a note in your cart or contact us before ordering.
Is this lamp dimmable?
The standard model ships non-dimmable. To request a dimmable version, add a note in your cart with the code #dim or contact us at contact@casalolalights.com before placing your order.
Can this be customized?
Yes. We offer custom rod lengths, cable drops, finishes, and sizing at no extra cost on most models. For special requests, email contact@casalolalights.com with the product name and your requirements. Our team will respond with a quote and timeline.
How do I clean and maintain it?
Wipe with a soft, dry microfiber cloth. For stone surfaces (alabaster, marble, travertine), never use chemical cleaners, abrasive materials, or wet cloths. For metal finishes (copper, brass), a dry cloth preserves the patina. For fabric shades (linen, cotton), use a soft brush attachment on a low-power vacuum.
How is it packaged?
Every lamp ships in a reinforced wooden crate with high-density foam suspension. All shipments are fully insured. We designed this packaging specifically to protect fragile natural materials during international transit.
How long will delivery take?
Every lamp is made to order; production begins about two days after you order. Production time and transit time are separate. Check the Logistics section on this page for both figures for this lamp. Your order confirmation email will also include your delivery timeline.
Is this lamp compatible with my country's electrical system?
Yes. Every lamp is built for your destination — voltage, plug type, and wattage are adjusted based on your shipping address. US (110–120V), EU (220–240V), UK, Australia, and all other regions are supported.
What certifications does this lamp have?
Certification is stated per product, not across the catalogue. CE documentation is available on request. For US shipments the driver and LED are UL listed as standard; whole-luminaire UL listing is handled per project. IP ratings, where relevant, are on the product page. See our Certifications & Compliance page.
What is the warranty?
Every Casalola product comes with a 2-year warranty covering manufacturing defects. If your lamp develops a fault due to materials or workmanship within 24 months of delivery, we will repair or replace it at no cost. Contact contact@casalolalights.com with photos and your order number.
Do you offer after-sales support?
Yes. Email contact@casalolalights.com or use the live chat on our website. We respond to all inquiries within 24 hours.
Are the lamps smart-home compatible?
Models with replaceable bulbs can be fitted with smart bulbs (WiFi, Zigbee, etc.) for voice control and app integration. Check the specifications above for bulb type compatibility. For built-in LED models, contact us to discuss smart options before ordering.
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